Smart Horizons and APCO Prepare for Text-to-911 Availability

New version of 9-1-1 Adviser to include text-to-9-1-1 functionality

PENSACOLA, Fla., May 20, 2014 /PRNewswire-iReach/ -- On January 30, 2014, the Federal Communications Commission (FCC) adopted a Policy Statement and Second Further Notice of Proposed Rulemaking concerning text-to-9-1-1.  As part of its policy pronouncement, the FCC stated that every wireless carrier and provider of text messaging services using numbers from the North American Numbering Plan should support text to 9-1-1 capabilities that enable the public to send text messages to 9-1-1 Public Safety Answering Points (PSAPs).  Further, among its proposals, the FCC encouraged the cooperation of industry leaders and the public safety community to develop solutions to achieve this objective, and proposed rules that would require all text providers to make text-to-9-1-1 available by December 31, 2014.

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The FCC's actions built upon the voluntary commitment of the four national wireless carriers (in agreement with APCO and NENA) to make text-to-9-1-1 services available to PSAPs that are capable of and request text-to-9-1-1 service by May 15, 2014.  The four national carriers also agreed to implement a bounce-back (auto-reply) message by June 30, 2013 to alert subscribers attempting to text an emergency message to instead dial 9-1-1 when text-to-9-1-1 is unavailable in that area.

"We are proud to be embarking upon such a groundbreaking undertaking," said Smart Horizons Program Manager Nikia Anderson.  "Adding this innovative technology to our product is exciting and we look forward to seeing how this technology will revolutionize call handling in PSAPs."

"APCO is pleased that Smart Horizons has updated its 9-1-1 Adviser software to include text-to-9-1-1," said APCO President Gigi Smith.  "Our continued partnership with Smart Horizons ensures that PSAPs can prepare for text-to-9-1-1 at a reasonable cost."

9-1-1 Adviser, developed in partnership with APCO, is a cost efficient, call handling solution that includes APCO's baseline EMD, law enforcement, fire, and missing and exploited children guidecard sets.  The software provides a dynamic, robust delivery system that will allow your team to dispatch with confidence.

For more information on 9-1-1 Adviser, visit

About Smart Horizons 
Smart Horizons is an online training provider based in Pensacola, Florida, that offers courseware development by experienced instructional designers, customized training programs, learning management services, superior media design, and software solutions. Designated as an Authorized Provider by the International Association for Continuing Education & Training (IACET), Smart Horizons offers Continuing Education Units (CEUs) for its programs that qualify under IACET guidelines. Smart Horizons also provides a wide range of training services, including content development and hosting, product delivery, student enrollment, student support, and record keeping. With innovative programs that are available 24 hours a day, 365 days a year, Smart Horizons is changing the way organizations train their employees and enhancing the way individual learners achieve their educational and career goals. For more information, visit our web site at

About APCO International

APCO International is the world's oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide - and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach. For more information, visit

Media Contact: Cheryl Samaha, Smart Horizons, 850-475-4029,

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SOURCE APCO International



Carriers and Services, Telecommunications Industry, Federal & State Legislation, Public Safety

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