Serco Expands BPO Team in the Americas

ARLINGTON, Va., Oct. 18, 2012 /PRNewswire-iReach/ -- Serco, the $7B international services company, today announces the addition of key business development leadership to further expand its Business Processing Outsourcing (BPO) services in the Americas.  In the past year, Serco has established its new Global Services division and has become one of the top 20 BPO providers around the world. The Serco Global Services team in the Americas welcomes the following seasoned industry veterans to their team:

Tim Tetarenko and Steve Rooke have been appointed Vice President of Business Development. They will be responsible for identifying and developing relationships with potential customers to secure large end-to-end managed services agreements with clients in new and under-served markets.  Their collective experiences span most industry sectors and geographies.

Previously, Tim was a top individual contributor for Computer Sciences Corporation (CSC) where he closed nine large deals in 11 years with contract values ranging from $100 million to nearly $2 billion.  As a result, he has strong experience in business development and leading very large sales.  Tim began his outsourcing career at Electronic Data Systems (EDS) in 1990.

Previously, Steve was a top sales executive for Hewlett Packard, EDS and CSC where he closed numerous large deals with contract values ranging from $55 to $750 million.  He began his outsourcing career in 1986 as a CFO for Systemhouse (acquired by EDS), one of the first service providers to enter the BPO market in Canada. 

Craig Preston has been appointed Vice President and Account Executive.  He will be responsible for ensuring our customers benefit from a proactive and strategic approach to account relationships.  Craig has more than 20-years of experience in the utility sector where he held senior leadership positions with Southern Company, Excelergy and Allconnect.  Prior to joining Serco, he served as the Service Delivery Executive for Capgemini's relationship with TXU where he managed a portfolio of BPO services for customer care, procurement and finance & accounting delivered from North America, Guatemala, India, the Philippines and China.

"I am delighted that some of our industry's top talent has recognized the potential for Serco Global Services, said Don Durbin, Chief Sales and Marketing Officer for Serco's Global Services business in the Americas.  "There are tremendous opportunities ahead of us and we look forward to working with Tim, Steve and Craig as we introduce Serco's unique portfolio of managed services into targeted sectors.  Companies are increasingly looking to us to seamlessly integrate the kind of traditional frontline services that Serco is recognized around the world for providing, with the customer–focused efficiencies we bring in middle and back office operations capabilities from the new BPO services division. Our ability to provide our clients an end-to-end solution makes Serco a different kind of managed services provider."                 

About Serco

Serco is a FTSE 100 international service company, which combines commercial know-how with a deep service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.

Serco's Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 100 plus locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in  the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco's BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services. 

Serco around the world supports governments, agencies and private companies who seek a trusted partner with a solid track record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aviation, BPO, defense, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors. More information can be found at

Media Contact: Christie Cox Serco, 701-429-8816,

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