Serco Enters Leading Global BPO Index for Finance and Accounting Outsourcing

ARLINGTON, Va., Nov. 8, 2012 /PRNewswire-iReach/ - Serco, the international service company, today announced that its global Business Process Outsourcing (BPO) business has been identified as a 'Major Contender' in a leading index for Finance and Accounting Outsourcing. The index from Everest Group's PEAK Matrix is published in its recent, "Finance and Accounting Outsourcing (FAO) Service Provider Landscape – Survival and Growth in the Crowded FAO Market." The positioning reflects Serco's market success in the sector, our technology capability, as well as our operational scale and scope of delivery from the company's nearly 100 centers around the world. Everest Group Performance Experience Ability Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment. The 2012 PEAK Matrix for FAO is based on the analysis of 680 plus multi-process FAO contracts.

Tom Riall, Chief Executive Officer of Serco Global Services, said, "This is a notable acknowledgement of our capabilities in the Finance and Accounting sector and our outsourcing business overall. As a new entrant to Everest Group's FAO PEAK Matrix, we are delighted to be positioned as a Major Contender in such a well respected industry index. It is a testament not only to the high quality services and capabilities that we deliver to customers in the finance and accounting horizontal, but also to our broader BPO offering. The market increasingly is recognizing that Serco Global Services is a major player bringing valued added BPO services to customers in our chosen markets."

Serco's Finance and Accounting Outsourcing capability, includes almost 4000 employees supporting approximately 20 customers in processes including procure to pay, order to cash, accounting, closing and reporting, decision support and risk management. Our results include improvements in percentages of invoices processed in a more timely fashion by up to 40%. 

Serco's BPO capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in eleven countries, nearly 100 locations and a strong workforce of more than 50,000 employees Serco is among the top 20 global BPO players with onshore, offshore and near shore capabilities in  the US, UK, Europe, Middle East, India, South Africa, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco's BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services. 

About Serco

Serco is a FTSE 100 international service company, which combines commercial know-how with a deep service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public.

Serco around the world supports governments, agencies and private companies who seek a trusted partner with a solid track record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aviation, BPO, defense, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors. More information can be found at

Media Contact: Christie Cox Serco, 701-429-8816,

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