RedAwning Adopts Amazon Connect for Travel Bookings

New Call Center Supports 24/7 Guest Reservations and Property Manager Bookings for 100,000 Properties On RedAwning Network

EMERYVILLE, Calif., July 28, 2017 /PRNewswire-iReach/ -- RedAwning.com, the world's largest branded network of vacation property rentals, today announced that it has moved its reservation and guest services operations toAmazon Connect, an innovative cloud-based contact center, that will allow it to rapidly scale its 24/7 guest and property manager communications, throughout RedAwning's vacation rental network.

RedAwning's internationally-based customer service agents can now provide faster and more efficient customer service from remote locations, with the ability to share consumers' conversation histories. Callers experience shorter hold times, or no hold times during busy periods, as the system schedules automatic call-backs during the busiest call times.

"With our business growing more than 3X over last year, we're determined to maintain the highest quality of customer service for both travelers making reservations, and property managers managing their rental bookings and businesses. Our customer experience is our first priority and Amazon's service enables us to move faster with confidence," says Tim Choate, Founder and CEO of Redawning

In the future, RedAwning has plans to leverage Amazon Lex to create highly engaging user experiences, using natural conversational interfaces, or "chatbots," in their Amazon Connect contact flows that can understand voice requests, ask follow-up questions, and provide answers.  

About RedAwning

RedAwning is the world's largest branded network of vacation rental properties offering 24/7 guest and property manager support services. With over 100,000 unique rental properties in over 10,000 destinations, RedAwning is the leading supplier of vacation rentals to every major online booking website, including Booking.com, Expedia, HomeAway/VRBO, Flipkey/TripAdvisor, and Airbnb. RedAwning's mission is to redefine vacation hospitality by combining the ease, trust and consistency of hotels with the extraordinary value and diversity of vacation rental properties.  The company is profitable, self-funded, and rapidly growing.

In March 2017, RedAwning acquired Vaycayhero.com and in May 2015, RedAwning acquired PerfectPlaces.com and TravelProRentals.com, a complete vacation rental booking platform for travel professionals, all of which are now exclusively included in the RedAwning Network.

Media Contact: Michelle Dissel, RedAwning.com, 510-298-1194, michelle@redawning.com

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SOURCE RedAwning



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2017

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Health & Living


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Hotels and Resorts, Leisure & Tourism



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