SEATTLE, May 29, 2013 /PRNewswire-iReach/ -- "I can't differentiate between APR and interest rate. Applying for personal loans online is more complex than writing code," says Margie, who was recently in the market for personal loans. There are millions of customers like Margie who shop for loans without much help or personal assistance from sites that claim to make the process simpler.
"Personal loans online are supposed to simplify the process but in reality offer little to no help to customers who have questions or need further assistance, especially with questions about programs. It would be very unfair to strip customers of this much-needed benefit. We are announcing a new customer support division that would focus exclusively on customers with questions related to personal loans and the overall application process," says Martin, who heads the customer support initiative for Loans.net.
The company has recruited, trained, and developed a special team of sixteen professionals who will focus on addressing customer e-mails and questions 24/7. The dedicated team is expected to handle over ten thousand inquiries over a course of an average month.
"That is plenty of help for those who need it," says Yonni Rossa, CEO and founder of Loans.net. "We have trained our representatives to assist customers with all their loan-related needs. From explaining the application process to debunking myths and explaining idiosyncrasies associated with individual lenders, our team is able to take customers from start to finish. As far as borrowers are concerned, this initiative is expected to give them much-needed relief and assistance in an uncharted territory. The division may consume some additional resources but we expect to recover the investment through a higher volume of extremely satisfied customers," adds Rossa.
Loans.net is a free site that helps customers compare and shop personal loans online. The company was founded over a decade ago and has helped thousands of borrowers obtain personal loans online. In addition to the loans, customers can access hundreds of knowledge base articles and interact with dedicated customer support professionals.
Using cutting-edge technology, Loans.net is able to match borrowers with lenders with extreme precision. A visually-appealing user interface goes hand-in-hand with robust backend technology to make the loan comparison process seamless and error-free. Customers simply need to fill out a short thirty-second loan application and the system takes care of the rest of the process, from sorting requirements to matching lenders. Much of the work is done silently, without any intervention from customers.
Kim Smith, who recently used the site shared his experience: "What I really liked about Loans.net was the ease and flexibility of the application process. It is wonderful to be able to connect with so many lenders through one simple application form. Furthermore, a solid customer support team is always there to assist me when I need help."
Media Contact: Yonni Rossa Loans Network Ltd, 646-257-4131, Yonni@loans.net
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