SECAUCUS, N.J., July 24, 2013 /PRNewswire-iReach/ -- Panasonic Corporation of North America placed in the Top 20 in BenchmarkPortal's Top 100 Call Center Contest for 2013. The Top 100 competition compares the performance of customer contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
"Panasonic is proud to be recognized as a Top 20 Call Center from BenchmarkPortal," said James King, Senior Vice President, Panasonic Consumer Marketing Company of North America, Customer Experience Group. "Panasonic is committed to providing superior support to our customers, ensuring their entire experience with our products is seamless and enjoyable. This recognition is a testament to the hard work and dedication of our employees in servicing our customers"
Since the Top 100 process is based entirely on statistical comparison to the world's largest and most respected database of customer call center metrics, this competition can objectively identify centers, that are achieving superior results both in financial and qualitative terms.
The Top 100 contest grouped submissions into three categories according to size for this awards program. Each center was compared from a wide variety of industries and assigned numerical ratings. As a result, Panasonic was recognized in the Top 20 in North America for the medium-sized call center category (100-249 agents).
"The Panasonic contact center is among the best in its industry. This award was granted on the basis of objective, metrics-driven performance," said Bruce Belfiore, CEO, BenchmarkPortal. "Panasonic stood tall against its competitors according to the world's largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment."
This is not the first time that Panasonic has been recognized by BenchmarkPortal for its call center's exceptional efficiency and effectiveness. This year, Panasonic received recognition as a Certified Customer Call Center, the fourth year in a row that the company accomplished this achievement. Panasonic strives to provide consumers with a world-class customer service experience, focusing on a "Customer First" approach to ensure issues are handled with quality and care.
About Panasonic Corporation of North America
Based in Secaucus, NJ, Panasonic Corporation of North America provides a broad line of digital and other electronics products and solutions to meet consumer, business and industrial needs. The company is the principal North American subsidiary of Osaka, Japan-based Panasonic Corporation, and the hub of Panasonic's U.S. branding, marketing, sales, service and R&D operations. In the 2013 Interbrand Annual Best Global Green Brands ranking, the Panasonic brand jumped two spots to number four: http://www.interbrand.com/en/best-global-brands/Best-Global-Green-Brands/2013/Best-Global-Green-Brands-2013.aspx
BenchmarkPortal's activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world's largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal's mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit www.BenchmarkPortal.com
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SOURCE Panasonic Corporation of North America