Indigo Slate joins the ranks of Nordstrom, Starbucks, and Zappos as most customer obsessed

Bellevue-based digital marketing agency Indigo Slate formalizes its customer experience focus with a new set of Customer Experience offerings

BELLEVUE, Wash., June 19, 2017 /PRNewswire-iReach/ -- Indigo Slate announced it has launched four new Customer Experience (CX) offerings to help its clients innovate and refine the way they interact with customers across the buying and customer lifecycles.

Six months ago, Indigo Slate hired former Microsoft Chief Experience Architect Sasha Frljanic as its Chief Experience Officer. Frljanic's mission is to lead Indigo Slate's Experience Innovation and to formally roll out its new Customer Experience (CX) strategies and solutions. Available now, the first wave of CX offerings includes Customer Journey Mapping, Voice of Customer Research, Quality of Experiences, and Corporate Innovation. Frljanic has been a customer experience thought leader for more than 10 years, and he currently lectures at University of Washington Foster School of Business.

"We believe the insights derived from Customer Experience Journeys are pivotal to developing the most valuable human experiences," said Sandy Sharma, co-founder and Chairman of Indigo Slate. "We've always put customer experience at the forefront of everything we do, and this investment builds on that view in a big and concrete way."

In his own words, Frljanic is "excited to be joining such a fast-growing and customer-centric agency." Since coming to Indigo Slate, he has harnessed the agency's passion for customer experience to fuel the development of these new offerings. The early results are rewarding: CX solutions are coming to fruition rapidly, with a number of clients already changing the way they interact with their customers.

Indigo Slate's CX solutions are in market today and will continue to be developed through the fall. The next generation of offerings and the CX platform will be showcased at the Forrester Customer Experience event in San Francisco on October 19-20, 2017.

ABOUT Indigo Slate

Indigo Slate is an experience agency headquartered in Bellevue, Washington. The agency operates at the heart of the booming PNW and Silicon Valley tech industries and boasts clients across diverse segments, including software, cloud, communications, retail, biotechnology, and aerospace. With its customer experience-focused approach, Indigo Slate delivers highly targeted, integrated, and compelling results for its customers. www.IndigoSlate.com

Media Contact: Keilee Kramer, Indigo Slate, 425-739-3200, keilee.kramer@indigoslate.com

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SOURCE Indigo Slate



2017

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Retail, Advertising, New Products & Services


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