ORLANDO, Fla., July 12, 2013 /PRNewswire-iReach/ -- VoiceOnyx is taking a different approach to business telecommunications. "There is a huge void in the industry and we are going to fill that space", says Elizabeth Allen, senior account representative with VoiceOnyx. The majority of business phone service companies are either providers in the cloud with great features and no local support or the incumbent local telco with aged technology. Since establishment in 2006, VoiceOnyx has bridged the gap between these two models and customer loyalty proves they are heading in the right direction.
"Businesses are frustrated with what they think are their only options, and we intend to educate Florida businesses that we are here to help", says Edward Warren. VoiceOnyx does not charge late fees or nickle and dime invoices, has a 1-2 minute average hold time for customer service, provides free local installations and emergency dispatch, includes every feature at no cost, and provides all this without forcing customers into a contract. Combining business phone system hardware, local tech support, and unlimited service plans, VoiceOnyx is truly a one-stop shop.
It is not a surprise websites like www.gethuman.com are helping consumers to just get a hold of someone. There seems to be a detachment from our expectations and the current state of customer service in the telecommunications industry. Smaller customer centric businesses in all industries are filling this gap by providing "what just make sense" though the lens of the consumer. As the economy recovers in Florida for the SMB sector, VoiceOnyx is perfectly positioned to capture a loyal audience.
VoiceOnyx was established in 2006 when the founders discovered the possibilities of the newest phenomena in phone service; Voice Over Internet Protocol (VOIP). Communication is the driving force of any business and can cost a fortune. They discovered the technology of Voice Over IP could cut these costs and exceed the feature set of traditional phones. The tech-savvy team was determined to take a hand in making sure VOIP would became the future of business phone service. So what happened from there? Years of research led to the customization of servers and systems to reliably run a world-class service for businesses across the State of Florida, large and small. Relationship building with technical alliances and the creation of a corporate culture that embraces the importance of outstanding customer service has been our mission from the start.
The result? Phone 2.0, Business Communications Evolved.
Media Contact: Edward Warren, VoiceOnyx Business Phone Service, 888-321-3350, firstname.lastname@example.org
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SOURCE VoiceOnyx Business Phone Service