E-SoftSys develops Customer Portal for Stor-All Storage

BLUE BELL, Pa., April 3, 2013 /PRNewswire-iReach/ -- In yet another major move forward, E-SoftSys™, developer of Self Storage Manager™ – one of leading management software programs for the self-storage industry, announced today the deployment of the Customer Portal program for Stor-All Storage, a large self storage operator with 44 sites spread across Florida, Georgia, North Carolina, Virginia and Colorado.

(Photo: http://photos.prnewswire.com/prnh/20130403/CG87514)

Some of the key features of the Customer Portal are:

  • An Online Portal with which a tenant can manage their Units Online
  • Tenants can now submit move out notices
  • View outstanding balances and make payments for units online
  • Update Credit Card details and enable/disable auto pay
  • Update Alternate contact information online
  • Access Tenant Ledger to view reports on overall transactions till date

Customer Portal module can be easily customized to match the look and feel of storage operator's main website and to meet the unique requirements of each storage operator. Additional features can also be quickly added.

"The customer portal gives us greater level of control and provides our tenants different levels of access, said Lisa Jenyns, Marketing Director for Stor-All. "This portal will allow our tenants manage their units, view balances, make online payments, etc., 24 hours a day, 7 days a week. In these days with the web being such a central part of business, we are sure that our tenants will benefit immediately from this portal."

Jenyns also was impressed by the ease of working with E-SoftSys and its constant efforts to improve the software applications.

"It has been an absolute pleasure working with E-SoftSys in developing our customer portal," she said. "Their knowledge and expertise in the self storage industry allowed for the creation of this outstanding module. We have been using Self Storage Manager for over five years and found that there is always something new from E-SoftSys. E-SoftSys continues to provide enhancements and modules that assist in improving customer service and make the operations more efficient and less labor intensive."

Kat Shenoy, President and CEO of E-SoftSys added, "REITs have been early adaptors of technology in the self-storage industry and due to the fact they have large IT resources, REITs invariably are the first ones to bring advanced functionality such as Revenue Management to the self-storage industry. E-SoftSys has always done its very best to bring technology similar to what is implemented by REITs to small, mid-size and large operators at an affordable cost."

"In the last 10 years we have introduced innovative applications such as Web-based management software, e-CRM, iPad based Site Walkthrough, Online Rental, Business Intelligence & Analytics and Mobile Website etc. to the self-storage industry. Customer Portal is yet another innovative module from E-SoftSys that will assist storage operators of any size to provide better customer service to their tenants, while reducing labor costs related to routine tenant account maintenance tasks."

About E-SoftSys

E-SoftSys, a Member of the Microsoft Partner Network, is a technology leader for the self-storage industry, with products and services that include:

  • Self Storage Manager    Comprehensive management software for single and multi-facility operators
  • e-CRM                                Fully integrated Customer Relationship Management (CRM) module, designed specifically for the self-storage industry and multi-facility operators, with interfaces to leading phone systems, call center systems, etc. e-CRM is currently being used by several large operators with a combined total of 900 plus sites in USA and Canada.
  • Other Modules                 INSOMNIACTM Kiosk Interface, Online Reservations, Rentals & Payments, QlikViewTM Business Intelligence and Analytics Interface, Mobile Websites, Customer Portal, XPS, G5 Integration, iPadTM/Tablet-based Site Walk Through and Audit module, and more.
  • 24x7 Customer Support   24x7 Customer Support, with Dedicated Team and Project Manager assigned for large operator implementations, as well as annual upgrades to software programs.
  • Training Videos               In addition to the free training that is provided by our implementation and support team, over 300 Training Videos are available to customers, where a customer can choose any function or report in Self Storage Manager or e-CRM and get instant training on that topic. We also collaborate with our customers to create customer specific training videos, when required.

Self Storage Manager has been implemented by many single and multi-facility companies in North America, South America, Europe, the Middle East, and Asia-Pacific.  For more information, please contact E-SoftSys at 800-469-1740 Ext. 1, or by visiting www.selfstoragemanager.com or Click here to email us.

About Stor-All Storage

Stor-All Storage is a goodness driven family business founded in 1967, operating 44 storage locations in Florida, Georgia, North Carolina, Virginia and Colorado from its headquarters in Deerfield Beach, FL. Stor-All is a fully integrated self-storage company providing real estate brokerage, asset selection, underwriting, construction, development, property management and investor relations services to its individual investment partnerships.

Media Contact: Manuel Thomas E-SoftSys, (800) 469-1740, sales@selfstoragemanager.com

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