BOYNTON BEACH, Fla., May 24, 2013 /PRNewswire-iReach/ -- Brilliance.com, a leading online retailer of diamonds, engagement rings and fine jewelry, is proud to announce a new customer support feature called Contact an Expert. This toolbar, present on most of Brilliance.com's product pages, easily provides multiple points of access to representatives of the Brilliance.com team, including the traditional Email and Live Chat options.
Perhaps the most innovating and exciting of these options will allow a customer to schedule or initiate a Skype video chat with a diamond and jewelry expert who can advise them in real-time, face-to-face conversation. Brilliance.com sees this new feature as a pioneering way to forge bonds with customers while assisting them with their questions and streamlining the process of placing an order. After filling in a brief form with their information, the customer will receive a response almost instantly, either confirming the scheduled conference date and time or to initiate a conference that is requested on the spot. Any and all inquiries are encouraged and will be answered by the friendly staff on call.
This development is in line with their advocacy on customer education, something that the company has actively pursued since its inception, even before the days of internet sales.
Brilliance.com COO Jonathon Ohayon believes that the new method of contact makes the customer's experience truly real-time, and provides clients more means of communicating with Brilliance.com representatives, stating, "We pride ourselves on being an American company making all of our products here in the United States, and this feature allows our customers to see for themselves who we are and what we do. It's also a trust factor, as buying a diamond online can be overwhelming to some customers. Seeing us face-to-face helps them to know that we're really here to help them find the best diamond or jewelry piece for their budget."
Aside from Skype with a Jewelry Expert, customers can still utilize the other features which have proven to be reliable in the past, such as the Live Chat feature or sending an Email to firstname.lastname@example.org. Customers can also always call 1-866-737-0754 for more information about Brilliance.com's products and services. All contact options can be found on the Contact Us page of Brilliance.com.
Media Contact: Jonathon Ohayon brilliance.com, 866-737-0754, email@example.com
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