At 23+% CAGR Customer Experience Management Market To Hit $16.91 Billion by 2022 Led by North America

Customer Experience Management Market is forecast to reach $16.91 billion by 2022 from $5.98 billion in 2017 at a CAGR of 23.1% during (2017-2022) driven by the increasing adoption of customer experience management solutions to reduce the customer churn rate across the globe, rise in the adoption of smartphones and digitization.

PUNE, India, Nov. 8, 2017 /PRNewswire-iReach/ -- North America is estimated to account for the largest share of the customer experience management market in 2017. The customer experience management market has been studied for North America, Asia Pacific (APAC), Europe, the Middle East & Africa (MEA), and Latin America. North America is estimated to lead the customer experience management market in 2017. An increase in the number of mobile users and rise in the demand for customer experience management solutions by industries are driving the growth of the North America customer experience management market.

Browse 68 Market Data Tables and 31 Figures spread through 159 Pages and in-depth TOC on "Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & Hospitality), and Region - Global Forecast to 2022http://www.rnrmarketresearch.com/customer-experience-management-market-voc-analytics-feedback-management-web-analytics-text-analytics-speech-analytics-advanced-technologies-touch-points-adoption-trends-market-size-foreca-market-report.html.

The customer experience management market ecosystem includes key players such as Adobe Systems (US), Oracle (US), IBM (US), Nokia (Finland), Tech Mahindra (India), Avaya (US), OpenText (Canada), NICE Systems (Israel), Verint (US), MartizCX (US), Medallia (US), Qualtrics (US), and InMoment (US), among others that provide customer experience management solutions.

The customer experience management market in North America is driven by the high adoption of customer experience management solutions in this region is due to the availability of advanced IT infrastructure and proficient technical expertise. Based on vertical, the telecommunication service providers segment is estimated to account for the largest share of the customer experience management market in 2017. Telecom service providers are reaching out to subscribers through websites, call centers, social media, their applications, and others to judge the experience of the product offered. The telecom sector is a mature market place, where the pressing value proposition is customer loyalty.

Inquire for Discount on "Customer Experience Management Market Global Forecast to 2022" research report at http://www.rnrmarketresearch.com/contacts/discount?rname=203111 .

Based on touch point, the call center segment is estimated to account for the largest share of the customer experience management market in 2017. Call centers serve as key business differentiators whereby customers interact with customer care executives about their product usage experience and provide first-hand experience.

The increase in demand for customer digital experience and use of e-commerce platform has led to the increased demand and adoption of customer experience management solutions which have helped streamline businesses and operational processes, thereby fueling the growth of the customer experience management market. However, data synchronization between customer experience management solutions and other technologies within organizations is restraining the growth of the customer experience management market.

Make an Inquiry on Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & Hospitality), and Region - Global Forecast to 2022 research report at  http://www.rnrmarketresearch.com/contacts/inquire-before-buying?rname=203111 .

In the process of determining and verifying the customer experience management market size for several segments and sub segments gathered through secondary research, extensive primary interviews were conducted with key executives. The break-up of profiles of primary participants is given below:

  • By Company Type: Tier 1: 70%, Tier 2: 20%, and Tier 3: 10%
  • By Designation: C-level: 23%, Director level: 63%, and Others: 14%
  • By Region: North America: 70%, Europe: 20%, and Asia Pacific: 10%

This study provides a detailed segmentation of the customer experience management market on the basis of touch point, vertical, and region. Based on touch point, the customer experience management market has been segmented into company website, branch/store, web, call center, mobile, social media, email, and others. Based on vertical, the customer experience management market is segmented into IT communication service providers; telecommunication service providers; banking, financial services and insurance; consumer goods & retail; healthcare; automotive & transportation; travel & hospitality; public sector, energy & utilities; media & entertainment; manufacturing, and others. Geographic analysis has been carried out for North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and Latin America.

Another research titled Text Analytics Market Global Forecast to 2022 says, the global text analytics market size is estimated to grow from $3.97 billion in 2017 to $8.79 billion by 2022, at a CAGR of 17.2%. Customer Experience Management (CEM) is expected to hold the largest market share during the forecast period. APAC is projected to grow at the highest rate during the forecast period. Companies such as SAP SE (Germany), IBM Corporation (US), SAS Institute Inc. (US), OpenText Corporation (Canada), Clarabridge, Inc. (US), Megaputer Intelligence, Inc. (US), Luminoso Technologies, Inc. (US), MeaningCloud LLC (US), KNIME.com AG (Switzerland), Infegy, Inc. (US), Lexalytics, Inc. (US), Averbis (Germany), Bitext Innovations S.L. (Spain) have been profiled in this 155 pages research report available at http://www.rnrmarketresearch.com/contacts/request-sample?rname=166162 .

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SOURCE RnR Market Research



2017

Categories

Science & Tech, Business


Tags

Internet Technology, Computer Electronics, Computer Software, Electronic Commerce, Multimedia & Internet



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